Health & safety

A wide range of the company’s processes and operations pose potential risks related to health and safety, for employees as well as customers and contractors. Here we describe how we work to ensure the health and safety of everyone affected by our business.

"Ragn-Sells’ highest priority is to safeguard the health of employees, entrepreneurs, customers, and the public."

Sofia Blomdal, Health & Safety Manager


Ragn-Sells works systematically to minimise occupational risks and prevent work-related accidents in our operations. Safety First is a key phrase that permeates Ragn-Sells’ internal work methods and covers all employees in the company. In short, this means that we all strive for safety to be a top priority in our business. This is illustrated through management commitment, risk identification, preventive work, and communication of the importance of these matters.

Management Commitment

Health and safety issues are managed locally within the different companies in the Ragn-Sells Group. These issues are heavily regulated by the legal requirements. To ensure the same health and safety standards in all countries where Ragn-Sells operates, local policies and procedures are in place. Accidents and sick leave are monitored by all companies.

All operations are governed by an ISO 45001 certified management system, implemented both out of a legal and a risk perspective, aiming for harmonisation with national legal requirements within the health and safety area.

All our workers are covered directly by our management system.

Entrepreneurs and other contractors are indirectly influenced by some routines and working methods in our management system, which you can read more about in the section Responsible relations. Through internal and external audits, implementation, and compliance with routines in the management system are controlled. 

To further safeguard our operations, Ragn-Sells in Norway implemented an incident management system in 2019, ImproveRS. The purpose was to streamline the reporting of accidents and incidents, and to work more effectively with corrective measures. The system has already given a very good overview of what measures that create a good effect and what needs to be prioritised in the health and safety area, such as LTIF (Lost time Injury Frequency), TRIF (Total Recordable Incident Frequency), and Safety Reporting Quota, which measures total numbers of risk observations and near misses divided with the number of accidents. The system will be implemented in our remaining operating countries during 2021. 

LTIF measures the number of lost time injuries occurring per 1 million hours worked and TRIF measures all recorded injuries occurring per 1 million hours worked. 2020 was the first year we measured these KPI´s and we will continue to harmonise the definitions and ways to measure to be able to decrease both measures significantly.

Risk identification and assessment

We continuously improve preventive risk management and the reporting of risk situations and non-conformities. A high number of reports of risk observations and incidents decreases the risk of actual accidents to occur. To achieve a safer work environment and reduce the number of accidents, Ragn-Sells therefore works actively on communication and information regarding the importance of reporting accidents, incidents, and risk observations. 

To facilitate the reporting of safety discrepancies in the workplace, Ragn-Sells use an application where employees easily can report risks, incidents, and accidents, which has successfully increased safety awareness. Existing training initiatives exist, and more are planned to raise awareness and get more people to report risk observations. Thus, our employees are highly encouraged to report any form of risk observations. Only managers can see what their employees have reported.

This system guarantees that our employees are fully protected from any form of corrective measures or reprisals as a consequence. We have an anonymous whistleblower function to further encourage prevention of any risk related circumstance.

In each local management system, there are steering policies and steering documents for ensuring employees to work in a safe manner. This also includes local risk assessments that are the basis for existing and changed working methods.

The risk assessments are regularly controlled both in audits and by authorities and we update our local management systems whenever we encounter a new potential risk in our operations. Each manager is responsible for safeguarding the health and safety of each employee and our workers are always free to refrain from a potentially hazardous situation without any reprisals.

We continuously work with safety inspections at our sites to mitigate risks.

In the event of incidents in the business, we report to and cooperate with the relevant authorities and take necessary measures to prevent similar events from occurring again. Safety officers frequently conduct, at least once a year but in some sites four times a year, systematic inspections of the sites to control and improve the health and safety environment for the employees. The systematic inspections are adapted to each different business and the safety officers are frequently trained.

We have implemented electrical safety in our Safety First approach, which has created safer facilities. Clear rules and guidelines, common routines and working methods regulate the work related to electrical safety in all our 60 Swedish facilities. Every site has one designated person responsible for electrical safety who is in charge of ensuring compliance with the existing rules and regulations. A great support in our preventive work is our internally developed documentation, designed to ensure compliance with European electrical rules and regulations.

As part of our traffic safety policy, breathalysers are installed in vehicles, which minimise the risk of driving under the influence of alcohol. The most common hazards in our workplace are slips, trips, falls, falls from heights, contact with sharp edges, and improper working positions. Within Ragn-Sells, hazards are defined and documented in instructions, identified locally after investigations, and subsequently reported centrally.

There is no single explanation for why injuries and accidents occur, although the most common root cause is culture and awareness. To counter this, we will continue to work relentlessly to improve the safety culture, safety maturity level, and have a high safety focus of the entire organisation, not least from top management.

To address the root causes of incidents and accidents, it was decided in 2020 to target the actual safety culture. As a response, management workshops have been carried out along with the implementation of common standards metrics to follow up on as Lost Time Injury Frequency (LTIF), Total Recorded Injury Frequency (TRIF) and the local Safety Reporting Quota. For the Ragn-Sells Group the LTIF for 2020 ended up at 11 and TRIF at 17. We will continue to develop and implement a variety of related activities during 2021 to ensure improvement of our safety standards, measures, and culture.

Preventive work

We promote our worker’s health and safety through continuous focus on these topics throughout the Group. We collaborate with different occupational healthcare service providers who offer a wide range of health-promoting workplace services. This can include physicians, nurses, psychologists, physiotherapists, and more. 

In order to reduce the negative physical burden on our staff, we continuously carry out trainings in ergonomics for both office and production staff and provide a variety of equipment. All these activities can be found on our intranet, along with additional information related to occupational health and safety. 

Coordination, communication and inclusion

Each manager is responsible for ensuring that the Health & Safety work is conducted in accordance with current legislation and Ragn-Sells’ common guidelines. Collaboration between different units takes place through site or section and workplace meetings where workplace safety is always discussed, according to the prevailing standard meeting agenda. These issues are also dealt with in local safety committees, which are present in all our operating countries.

The local safety committees represent all workers and meet on a regular basis, around four times a year. The routines and responsibilities are in line with each respective country’s national legislation. 

In Sweden, we have a local safety committee at each workplace which constitutes of a liaison body between the employer and the employees and safety representatives, in matters concerning planning, implementation, and follow-up of the systematic work-environment issues. 

In Norway, there is a Safety delegate dedicated to each site and a Chief Safety delegate who is represented at the working environment committee along with an equal number of executives and employees together with the Occupational Health Service. 

In Denmark, workers are included in development initiatives and major changes through discussions during employee meetings on site or by a representative in the Arbejdsmiljøorganisation (work environment organisation). The regional manager is responsible for the follow-up of the outcome of the meetings.

In Estonia, we have the Environment Council consisting of 50% employee representatives and 50% employer representatives, where every geographic location with at least 10 employees have a representative. The role of a representative is to be a contact person for employees to participate in the investigation of work-related accidents and to be a partner to the employer in the work on improving the work environment.