Cooperation and effective dialogue with our stakeholders make up the basis for us to be able to meet their needs and their expectations on us and our business. Our prioritized interest groups are the ones assessed to have the greatest influence and/or be most affected by our operations.
During the spring of 2019, we conducted stakeholder dialogues with these groups, which include customers, owners, employees, local communities, politicians, sub-contractors and suppliers. This was done through a survey sent out to 370 recipients out of which we received 61 complete answers. The low response rate can probably be explained by the fact that we did not reach the right respondent role within the stakeholder group and that some respondents quit the survey before all questions were answered. In below section, you can read more about how we communicate with our stakeholders, and the opinions of each group.
Our stakeholder dialogues conducted during 2019 resulted in an updated materiality analysis. The input we received from our important stakeholders forms the foundation of our sustainability focus areas.
Ragn-Sells prioritized stakeholder groups:
Our customers have daily contact with our operating staff, drivers and customer’s account managers. We also provide digital meeting spots on our customer portal and website and conduct customer surveys on a regular basis. Our customers’ main expectations on us include good service, professional and friendly treatment, delivery precision and transparency. Customers also value innovation and digital solution development, our support of the UN Sustainable Development Goals and strategic partnerships.
We conduct a dialogue with our owners at Board meetings and through financial reporting. Owners’ expectations include a stable and predictable business which provides customer benefits and care for the environment.
Communication with our employees is executed through our managers, who are continuously providing them with information and feedback. Employees can ask their manager questions and make suggestions for improvement, which each manager communicates further up to a higher management level. Internal communication channels are used throughout our entire organisation, such as our intranet, local information screens, education activities, employee handbooks and portals for payroll and benefits. The site managers also inform employees about the latest updates quarterly via site meetings and when possible web broadcasts. Lastly, employee satisfaction surveys and employee appraisals are executed regularly.
Highly valued topics for our employees are; a safe and responsible employer with good working conditions, a safe healthy and inclusive work environment and opportunities for professional development. Inspiring, motivating leaders and good communication are also important issues for our employees, as well as the possibility to affect decisions and operations. Long-term stable growth with good profitability was also raised as an important issue in the survey.
We keep a close dialogue with local stakeholders, not least to make sure that we are managing complaints from operations in a correct manner. Topics of importance for this group includes reduction of Ragn-Sells’ environmental impact and the operations’ impact on local communities. Clear local information is also valuable for this stakeholder group.
A continuous dialogue with politicians is conducted through key persons at Ragn-Sells, such as our CEO, Head of Sustainability & Public Affairs and Environmental Manager, and we are actively discussing topics important for the success of our business through various networks. There is a political desire and expectation on Ragn-Sells to act as a world-class environmental company that actively contributes to developing methods that leads to a circular economy, including participation in the dialogue regarding Agenda 2030 and achieving the Sustainable Development Goals.
Suppliers and sub-contractors
When contracting a new supplier or sub-contractor, they are required to complete our supplier questionnaire. We also keep a regular dialogue with our suppliers and sub-contractors through status meetings. This group’s priorities include well-communicated requirements and expectations when contracts are signed.
We keep daily, weekly or, at least, monthly contact with our partners where we exchange information and are transparent about our challenges. The key topic raised among our partners is for us to achieve sustainable change together through our partnerships.